Job Details

University of Notre Dame
  • Position Number: 1150413
  • Location: Notre Dame, IN
  • Position Type: Financial Aid


University of Notre Dame

Financial Aid Counselor


The University of Notre Dame (ND.jobs) is accepting applications for a Financial Aid Counselor.

Applications will be accepted until 1/26/2018.

Come be a part of a fast paced office environment that provides high level customer service to students and families!
  • Serve as the first-line of counsel to undergraduate and graduate/professional students and families about costs and affordability, application procedures, financial aid programs, and policies, eligibility requirements, and financing options in a skillful, timely and professional manner through personal interviews, written correspondence and social media.
  • Comprehend all stages of applicant processing, including, but not limited to, federal verification, need analysis, packaging, disbursement report review and problem resolution. Respond to inquiries regarding student account and payment as a first-line of customer service and direct students when appropriate to the Office of Student Accounts.
  • Provide support in various financial aid programs and processes, such as file review/verification, report analysis, and data entry. Perform printing of computer system generated letters, reports, labels, and other documents and deliver as needed.
  • Complete on-going review of all forms of communications (e.g. website, forms, email templates, letters, etc.) to ensure the message is clear to students and families, reflects current policy and meets Federal Consumer Right-to-Know regulations.
  • Coordinate with Administrative Assistant in scheduling and preparing appointments. Provide back-up to Administrative Assistant on special projects as needed.

    Minimum Qualifications:
    Bachelors degree (4 years) Six to twelve months prior experience in higher education setting, financial aid office or financial related area is required. A successful candidate must have a commitment to excellent customer service and enjoy serving students and parents. Must be able to work in a fast paced environment and provide information in a pleasant, personal, articulate, and professional manner. Must have strong interpersonal skills, both oral and written, to effectively communicate with a diverse group of individuals. Must be able to maintain confidentiality and deal with sensitive matters discreetly. Have the ability to utilize a customer service approach to problem solving and maintain complex technical rules in support of business processes. Knowledge of technology, including the ability to see how technology can increase effectiveness of communication to financial aid applicants is key. High degree of attention to detail, organizational skills, and critical thinking skills are required. Must be able to work independently with minimal supervision.

    Preferred Qualifications:
    Experience with ERP software (e.g., Ellucian, PeopleSoft, Slate) as well as other application software preferred but not required.

    ABOUT NOTRE DAME:
    The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

    The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and others that will enhance our community. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

    APPLICATION PROCESS:
    Please apply online at http://ND.jobs to Job # S18042. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.





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