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Communication and Reporting Program Manager
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Position Number: 5470523
Location: Santa Clara, CA
Position Type: Occupational and Environmental Safety

Communication and Reporting Program Manager

Position Title:
Communication and Reporting Program Manager

Position Type:
Regular

Hiring Range:

$61,100-$70,250 per year; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Pay Frequency:
Annual

A. POSITION PURPOSE

The Communications and Reporting Program Manager is responsible for catalyzing the Santa Clara University campus and community to advance progress toward achieving our sustainability goals as outlined in SCU's Strategic Plan: Impact 2030 and SCU's Sustainability Strategic Action Plan: Leading Through Laudato Si'. This position develops, leads, and implements a variety of complex efforts to produce impact-oriented storytelling to encourage and celebrate participation among students, faculty, staff, alumni, etc.

This position develops, manages, and evaluates efforts to tell SCU's sustainability story, through our online and print materials, photography, and videography, and annual reporting. This position works collaboratively with the Center for Sustainability team to report SCU's sustainability indicators across a wide spectrum (academics, engagement, operations, planning and administration). Another major focus of this position is strategic change management - coordinating facilitation and implementation of SCU's sustainability strategic action plan.

This individual collaborates with a diverse array of divisions, departments, and student groups across the university to advance university-wide sustainability projects and goals. This position develops creative solutions to novel cross-organizational and complex problems in creative and effective ways.

The Center for Sustainability facilitates change management for sustainability at SCU by bridging academics, operations, and campus life to empower students, faculty, & staff to build a more humane, just, and sustainable world.

This position reports to the Director of the Center for Sustainability.

This position is 0.75 FTE permanent and 0.25 FTE fixed-term for 1 year with the potential to renew.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage the Center for Sustainability's communications strategy and implementation. (50%)

2. Manage SCU's Sustainability Strategic Action Plan (Leading Through Laudato Si') Reporting. (25%)

3. Manage campus outreach and behavior change campaigns (25%)

4. Supervise, mentor, and build a learning-oriented team.

5. Support Center for Sustainability and University Operations goals.

6. Other duties, as assigned.

Specific Responsibilities

1. Manage the Center for Sustainability's communications strategy and implementation.

Develop and maintain a comprehensive communications and media plan and strategy and uphold a strong brand identity while collaborating with Center for Sustainability staff to ensure marketing and communication synergy across the Center.
Manage storytelling content strategy: development, direction, and implementation of communications including the Center for Sustainability's website, events calendar, campus emails and newsletters, social media, digital and printed media, photography and video production.
In collaboration with the Director, Center for Sustainability, lead the Center's public relations initiatives including media relations and faculty thought leaders. Identify public relations opportunities, awards, presentation proposals that showcase SCU's sustainability programs and initiatives in order to share best practices and advance sustainability among peers and the public.
In collaboration with the Director, Center for Sustainability, lead storytelling efforts for fundraising and manage the Center's engagement and donor database.

2. Manage SCU's Sustainability Strategic Action Plan (Leading Through Laudato Si') Reporting.

Serve on the Leading Through Laudato Si' (LTLS) steering committee, supporting strategic change management strategy and collaborating with partners to support visibility and operationalizing of the LTLS plan.
In collaboration with the Director, Center for Sustainability, manage all reporting and progress updates for the planning process, including semi-annual progress updates, annual reporting, website, as well as campus communications.
Coordinate administrative support for Implementation Teams including meeting scheduling, meeting preparations, facilitation, and documentation.
Supervise student sustainability coordinator focusing on this work.

3. Manage campus outreach and behavior change campaigns

Work in conjunction with other campus communicators, digital content managers and media relations staff to produce and publish SCU sustainability stories and events.
Manage, lead, and evaluate relevant behavior change events and campaigns to encourage sustainable behaviors.
Regularly present project outcomes and results to leadership to inform the University's decisions related to climate action and sustainability.
Research and maintain working knowledge of sustainability best practices: for students, faculty, staff, and alumni, as well as at peer institutions.
Act as a spokesperson and set an example for sustainability on campus.

4. Supervise, mentor, and build a learning-oriented team.

Supervise professional staff (1, in development), Student Sustainability Coordinators (2-4).

5. Support Center for Sustainability and University Operations goals.

Attend and/or speak at regional and national professional meetings as appropriate.
Participate in the Center's budgeting process; manage the communications and reporting program budget.
Lead a goal-oriented, data-driven program. Work with the Director, and Center for Sustainability staff and students to establish goals and metrics for each program and initiative, regularly measuring and reporting outcomes and key performance indicators to gauge progress and ensure alignment with University, Center, and program goals.
Participate in ongoing strategic planning to drive forward SCU's sustainability and justice goals
Participate in fundraising and donor engagement activities.

6. Other duties, as assigned.

C. PROVIDES WORK DIRECTION

Coordinate work schedules and approve time sheets.
Create and ensure opportunities for team development through multiple mechanisms and support recognition efforts that build morale.
Practice culturally responsive supervision, offering regular feedback via standing individual/staff meetings check-ins, and manage performance on an ongoing basis throughout the year.
Staff
- Sustainability Fellows (1, currently in development)
Students
- Student Sustainability Coordinators (2-4,10-hrs/week)
- Assists with recruiting, training, and supervising paid Student Coordinators.
Volunteers
- Event and program volunteers (often include students as well as faculty, staff, and community members of all ages).

D. GENERAL GUIDELINES

1. Recommends initiatives and implements changes to improve quality and services.

2. Maintains contact with customers and solicits feedback for improved services.

3. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

4. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

5. Prepares and submits reports as requested and required.

6. Develops and implements guidelines to support the functions of the unit.

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

Demonstrated interest in and knowledge of sustainability concepts and challenges
Knowledge of sustainability leadership and change management practices, methods and competencies.
Knowledge of and experience with the current media and social media landscape, including web and video development.
Familiarity with working in an academic environment, collaborating with faculty.
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.

2. Skills

Strong organization and project management skills - experience with content management platforms
Strong attention to detail (writing / copy editing / design background)
Direct experience in sustainability, community based social marketing, institutional change, community engagement campaigns.
Experience growing brand reputation.
Strong oral and written communication skills. Experience leading in-person training programs. Strong public speaking, presentation, facilitation, and meeting management skills.
Skill in working cooperatively as part of a customer service team.
Skill in using a computer, telephone system, and standard office equipment to enter, modify and retrieve data.
Familiarity with Google Suite platforms (Drive, Sheets, Docs, Slides, Gmail)
Skill in facilitating group decision making and problem solving as well as building collaborative relationships and shared ownership of goals and objectives.
Demonstrated experience in project, program, and/or organizational management

3. Abilities

Ability to effectively identify, analyze, prioritize, develop, and implement a wide range of sustainability programs.
Ability to work both independently and collaboratively in a highly diverse, team-based environment.
Demonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies with diverse backgrounds and goals, especially students
Ability to thrive in a fast-paced environment and manage multiple concurrent projects with competing deadlines while maintaining strict attention to detail.
Resilient personality with a high degree of flexibility, adaptability, and general ability to respond to emerging opportunities in a constantly changing environment.
Ability to build trust through competence, consistency, consensus building, and clarity.
Capacity to work beyond conventional business hours by having the flexibility to work in the evenings and on weekends if necessary.
Demonstrated ability to complete projects from inception to implementation. Ability to determine methods and procedures on new assignments. Demonstrated creativity in developing new initiatives and programs.

4. Education

Bachelor's degree in related field of study required.
Master's Degree and/or additional certifications preferred.

5. Years of Experience

3 years of related experience in a communication program where sustainability was a majority of the position's focus.
At least one year of experience in metrics-based impact storytelling, graphic design, community-based social marketing, leading training programs, and/or community engagement campaigns.
Previous experience in a college or university setting is preferred.

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Ability to lift and move moderately heavy objects, up to 25 lbs. safely.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment.
Mostly indoor office environment with windows.
Offices with frequent interruptions.

H. UNIVERSITY OPERATIONS

The Operations division is a team that is tasked with providing an exceptional campus environment to the faculty, staff, students, and visitors of SCU. We are successful as a team when we:

Put the needs of our customers first
Constantly improve and innovate the way we conduct business
Construct a positive work environment that allows our team to work together and thrive

We focus on our customers by emphasizing availability and providing professional, dependable service. We improve and innovate our business through performance analysis, leveraging Technology, and employee training. Finally, we construct a positive work environment by emphasizing the importance of teamwork and communication.

We expect all members of our team, new and veteran alike, to advance the ultimate goal of providing an exceptional campus environment by succeeding in these three critical areas.

RECRUITMENT PROCESS

As part of our recruitment process, we will kindly be requesting that all applicants who have successfully passed the phone screen interviews submit writing or design samples relevant to this position that applicants are applying for. These samples will help us assess your skills and suitability for the role.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

COVID-19 Statement

The health and safety of the University community is a top priority. The University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Please contact Human Resources if you have any questions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Sustainability-Manager_R4708