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Salesforce Solutions Architect & Team Manager

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Position Number: 6082242
Location: Denver, CO
Position Type: Computing - Management/Director

Salesforce Solutions Architect & Team Manager

University of Colorado Denver

Salesforce Solutions Architect & Team Manager-36440

University Staff

Description

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.

Position Summary:

The University of Colorado's (CU) Office of Advancement manages and coordinates administrative functions that support the campus-based fundraising field staff. These functions include communications, data management, CRM operations, reporting & analytics, estate gift planning, gift processing, marketing, research, and other services. These centralized services place the institution in an optimal position to attract substantial support from the philanthropic sector.

The Salesforce Solutions Architect & Team Manager serves an crucial role by being responsible for the development and maintenance of the Salesforce Ascend system and leading the Salesforce team of analysts, administrators, and developers.

The Salesforce Solutions Architect & Team Manager role will work with business analysts and key partners to understand business processes and design efficient, scalable, secure solutions to enable them. The role will understand Salesforce architecture at a high level and evaluate and recommend solutions including declarative development, custom code, and Salesforce AppExchange products.

This role will manage work assignments across the team, supervise technical development, mentor and coach team members, and manage performance and goal setting.

This position reports to the Executive Director of Advancement Data & Technology and is exempt from the State of Colorado Classified Staff system.

Where You Will Work:

The CU System Office of Advancement follows a "flexibility first" approach to work that defines how we manage and make use of in-person time. As a fully remote position, this role will work remotely with the exception of four separate callback weeks per year- when all our colleagues are expected to be together in the office. During callback weeks, this role is expected to work from the CU System office at 1800 Grant St. in Denver, Colorado. Any additional in-office time will be determined by this roles direct manager.

Diversity and Equity:

The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding.

Duties & Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

Technical Leadership & Solution Design

Collaborate with business analysts and key partners to understand Advancement business requirements and translate them into scalable, secure, and efficient technical solutions on the Salesforce Ascend platform.
Design and architect comprehensive solutions that align with the university's technical landscape, Salesforce standard methodologies, and the strategic roadmap laid out by the Advancement leadership team.
Ensure solutions adhere to campus security policies and align with regulatory standards such as PCI, HIPAA, and FERPA.
Design technical solutions that account for large data volumes and data privacy requirements.
Evaluate and implement Salesforce AppExchange solutions to enhance system functionality and user experience.
Maintain clear and accessible documentation of solutions and system landscape.
Drive user adoption through release notes and enablement.

Team Management & Development

Lead and organize the CU Ascend Admin team (Salesforce CRM team), by assigning tasks, managing resourcing and workload, supervising solution development, and providing technical guidance.
Train and mentor team members on CU policies, protocols, standard processes, and tools, fostering a culture of continuous learning and professional growth.
Supervise Salesforce CRM team members, including holding regular 1:1 sessions with each team member, maintaining job descriptions, preparing performance reviews, setting performance goals, and supporting career development.
Ensure the team stays updated on Salesforce releases and incorporates new features into workflows effectively.
Develop and track internal metrics to measure the success of CRM team initiatives.

System Maintenance & Optimization

Be responsible for the maintenance and enhancement of the Salesforce Ascend system, including managing upgrades, data integrations, and data quality initiatives.
Develop and maintain declarative and custom code solutions to meet the evolving needs of system users.
Monitor and optimize system performance, ensuring scalability and reliability.

DevOps & Release Management

Lead DevOps processes, including version control, continuous integration, and deployment pipelines.
Be responsible for the software release cycle, ensuring smooth and timely delivery of updates and enhancements.

Vendor & Stakeholder Management

Maintain strong relationships with Salesforce and AppExchange vendors to ensure effective collaboration and support.
Act as a liaison between technical and non-technical partners, ensuring clear communication and alignment on project goals and outcomes.

Strategic Planning & Innovation

Contribute to the development and execution of the Salesforce technical roadmap, finding opportunities for innovation and improvement.
Stay informed about emerging Salesforce technologies and trends, recommending and implementing solutions that align with the university's strategic goals.

What We Offer:

Salary: The anticipated hiring range has been established at $125,000 - $135,000.

CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
Disability, Life, Vision Insurance options.
Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
6 weeks of parental leave to adjust to the joys of parenthood.
A tuition benefit program for you and/or your dependents.
Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.

Bachelor's degree from an accredited institution of higher education in Computer Science, Information Technology, related field, or equivalent professional experience. (Professional experience may be substituted for the educational requirement on a year-for-year basis.)
Five (5) years' experience working on the Salesforce platform.
One (1) year experience in a team lead or supervisory role, which includes assigning and reviewing the work of others, providing guidance to internal and external team members, and assisting management with performance reviews. (This requirement may be substituted by formal leadership training)
Demonstrable experience as a Salesforce Solutions Architect, with a solid portfolio of successful projects.

Preferred Qualifications:

Bachelor's or post-baccalaureate degree from an accredited institution of higher education in the field of Computer Science, Information Technology, or related field.
Seven (7) years' professional experience, as indicated above
Two (2) years' experience in a team lead or supervisory role, as indicated above (One year of this requirement may be substituted by formal leadership training)
Salesforce Certification(s)
Hands-on experience with Salesforce Ascend

Knowledge, Skills, and Abilities:

Expertise in Salesforce platform capabilities, including hands-on experience configuring declarative tools (e.g., Flow, Process Builder) and a deep understanding of custom development approaches (e.g., Apex, Lightning Web Components).
Solid understanding of Salesforce data architecture, integration patterns (including APIs), and security models, with a focus on scalable, enterprise-level solutions.
Familiarity with DevOps tools and practices, such as GitHub, Gearset, and CI/CD pipelines, to support version control, automated testing, and release management.
Familiarity with Salesforce AppExchange products and third-party integrations.
Knowledge of regulatory compliance standards, including PCI, HIPAA, and FERPA.
Experience working within Agile methodology, including sprint planning, backlog management, and iterative development cycles.
Superb communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical partners.
Strong problem-solving and critical-thinking abilities, with a focus on delivering performant, efficient, and user-centric solutions.
Leadership and mentoring skills, with a demonstrated ability to foster a collaborative, positive, and productive team environment, encouraging professional growth and continuous learning.

How to Apply:

For full consideration, please attach the following as separate documents to your application:

A cover letter identifying the job specific minimum qualifications you possess
A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.

When to Apply:

For full consideration completed applications must be submitted byFriday, March 28, 2025. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.

Application Materials Required: Cover Letter, Resume/CV

Job Category: Information Technology

Primary Location: Remote

Department: S0001 -- System Administration - 50206 - Advancement Operations

Schedule: Full-time

Posting Date: Mar 14, 2025

Unposting Date: Ongoing

Posting Contact Name: System HR Recruiting

Posting Contact Email: SystemHR.Recruiting@cu.edu

Position Number: 00778994

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=36440&lang=en